Before deciding to sell a particular electric model, ask the after-sales lead to write down which services can be accepted and which situations must be referred out. There should also be actual arrangements for who receives the vehicle when a customer reports an anomaly and where the vehicle can be kept.
Hand the Service Commitment to the Workshop for Verification
Around the Deepal S05, obtain the documentation for the corresponding version and check the supported equipment scope and staff training records. Being able to read fault codes is not the same as being able to dismantle and repair high-voltage components; a remote engineer can provide information, but on-site personnel still need the corresponding capability.
| Service scenario | What to confirm before starting to accept it | Arrangement when conditions are insufficient |
|---|---|---|
| Customer repair request and vehicle receipt | Receiving staff, anomaly questioning and parking conditions | Designate a receiving location that meets the conditions |
| Routine checks | Applicable documentation, tools and work authorization | Limit the jobs that can be done and book a referral |
| Repairs involving high voltage | Qualified personnel, premises and manufacturer procedures | Do not dismantle or repair in-house; contact a qualified service provider |
The service-readiness sheet can map the tasks proposed for acceptance to the evidence already available. The technical lead notes the scope that staff and equipment can support, and the reception staff explain how customers submit problems. Items that still lack manual, training or authorization confirmation remain pending verification and are not first written into external service commitments.
It is advisable to hand sales the jobs that can already be accepted and the jobs that need external handling as two separate lists, so that accurate wording is used in quotation and delivery discussions. When a customer asks about a repair outside the plan, pass the request to the technical lead for a judgment first; do not agree to start work merely because the customer is willing to pay.
A Referral Plan Must Be One That Can Actually Be Executed
Check with the referral provider the model coverage, vehicle transport method, intake materials and the person authorized to approve costs. Do not leave a contact on the after-sales notice that no one has confirmed. Customer communication should state who is responsible for the diagnosis, the parts and the repair separately, without promising a restoration date in advance.
The Algerian Ministry of Commerce's after-sales notice covers the information to be provided about services and parts. HSE material is used to identify the risks of electric vehicle work. Neither proves that a service station has obtained repair authorization for a candidate model.
Referral inquiries can be raised around the specific vehicle and symptom, asking the accepting party to explain the intake materials, custody conditions and work restrictions. If it only replies that it is willing to cooperate, continue checking whether it can handle the current task. Assign a responsible person for transport, costs and the post-return recheck separately, so that the customer does not have to look for an entry point among the parties by themselves.
When receiving materials, check whether the reply still applies to the current vehicle version. If the partner's conditions change, first adjust the store's own commitments, then arrange the follow-up business. Keep the previous contact records and continue tracking the items not yet implemented.
Use a Mock Repair Request to Check the Referral Arrangement
Example only; the contract and the physical vehicle prevail. When the store prepares a service plan for a given VIN, it can ask the partner, with clearly marked mock materials, whether it will accept the case and what materials it still needs, without claiming that a real fault has occurred. The responsible person checks whether the reply can support the vehicle receipt and cost-approval arrangements.
The mock process only shows the state of communication preparation; it is not recorded as completed repair work or as proof of technical capability. If a provider cannot be reached, the version cannot be confirmed, or custody arrangements are missing, list the pending items and restrict the corresponding commitments. When a real repair request occurs, reconfirm against the physical vehicle and the valid authorization.
FAQ
Does having a diagnostic computer mean high-voltage repairs can be accepted?
Personnel, authorization and working conditions must still be confirmed; this cannot be decided from the amount of equipment alone.
After outsourcing a repair, what does the dealer still need to follow up?
Follow up intake, quotation approval, vehicle custody and the explanation of results, so that customers do not keep searching for a contact.
If the first batch is unsold, can parts be left unprepared for now?
First assess the critical needs and an executable supply arrangement, then decide the scope of the service commitment.
How can the referral cooperation be verified as actually usable?
Confirm the intake process with a specific model and mock repair-request materials, and keep the provider's replies.
When preparing electric vehicle service, you can describe staff experience, the equipment list and the repair scope proposed for acceptance through the Starvia contact page or WhatsApp.
Public references: Algerian Ministry of Commerce after-sales service notice; HSE safety for working on electric and hybrid vehicles. Information checked on: 2026-09-03.