When an Algerian repair shop accepts a core exchange arrangement, it should record the new-part purchase, old-part return and pending settlement amount separately. The vehicle may have been repaired while review of the old part remains open. Accounting records must not treat the deposit as certain to be refunded merely because the customer has collected the vehicle.
Bosch's official core return information lists identity, completeness and return conditions separately. These are rules for its specific exchange program and are not extended here into a universal policy for all suppliers.
Ask Whether the Old Part Is Eligible Before Accepting the Arrangement
The supplier should describe which old parts it accepts, how they are identified and which conditions must be disclosed in advance. Under safe conditions, a technician should record the old part's label and overall condition. A part that should remain intact must not be opened merely for photographs.
If the old part is damaged or its markings are unclear, send accurate information first. Do not promise the customer that the deposit will certainly be refunded based on their description, and do not conceal an identity issue by relabeling the part.
Clarify ownership of the old part and authorization for its return, and explain how it will be handled after the customer surrenders it. Do not send a customer's old part into an exchange program without consent.
Keep Unresolved Statuses in the Accounts
Record the part price, refundable deposit, return shipping and inspection dispute charges separately. Use only the quotation confirmed by both parties and do not project terms from another supplier's historical conditions.
| Account or physical status | Evidence to retain | What can be confirmed at this stage |
|---|---|---|
| New part ordered | Accepted supply quotation | Responsibility for the new-part purchase has been established |
| Deposit paid | Payment and return terms | Review conditions still have to be met |
| Old part dispatched | Identity, packaging and handover records | It has entered transport |
| Received by supplier | Receipt record | Receipt does not mean approval |
| Review and settlement completed | Explicit decision and payment record | Settle according to the actual result |
Do not offset an expected refund against other orders in advance unless both parties have explicitly accepted this. Otherwise, if the return is rejected or a deduction is made, the store may be unable to explain the source of the difference.
Return Packaging Must Follow the Actual Requirements
Handle the old part according to the packaging and transport method confirmed by the supplier, retaining labels and the corresponding order. The part may be subject to transport restrictions. Conditions of carriage should be confirmed by the responsible specialist; an old part must not be treated as ordinary loose cargo merely because it is used.
Before return, photograph the whole part, identifying marks and completed packaging. Photos should record the condition objectively without disguising damage or omitting areas that may affect the review.
If the supplier requires the original packaging, retain it carefully when unpacking the new part. Warehouse and repair personnel need to know that the packaging still has a purpose and must not dispose of it early as an ordinary waste carton.
Refer Review Disputes Back to the Acceptance Conditions
If the supplier rejects the return or makes a deduction, ask it to identify the relevant term and physical evidence. The store can then determine whether the issue concerns identity, condition or transport, rather than asking only why no refund appears in the accounts.
The Starvia service contact information can be used to ask the vehicle supplier whether applicable support exists, but a general service description must not be taken to mean that it offers a core exchange program.
After settlement, link the return record to the repair order. The customer needs to understand how the old part was handled and the basis for the settlement, rather than receiving only an unexplained net amount.
When one store processes several exchange orders at the same time, each old part should be linked to its new-part packaging and individual order. Do not combine old parts from different customers for packing convenience and later allocate them by appearance. Finance staff should also confirm refunds from actual review records. Approval of one refund does not mean that other items in the same batch have passed. The customer's settlement record should reflect that customer's own part and transaction result.
FAQ
Is the deposit certain to be refunded once the new part is installed?
The old part must still complete the supplier's review and settlement process. Installation does not replace review.
If the old part's label is unclear, can the store add one itself?
Do not fabricate identity information. Disclose the issue accurately and ask the supplier for an acceptable confirmation method.
Does the supplier's receipt of the old part mean its condition has been accepted?
Receipt and review are separate stages. An explicit review decision is required.
Can a customer who wants to keep the old part still choose the exchange arrangement?
Explain the return obligation first, then discuss a non-exchange quotation or another confirmed arrangement.
For a purchase involving a core exchange, describe the transaction structure through the Starvia Automotive contact page, or confirm the relevant information and support scope through WhatsApp.
References: Bosch core return information and Starvia service information. Actual returns, taxes, fees and settlement remain subject to the applicable contract and carrier requirements. Information checked on 2026-09-04.