Algerian stores should record imported-part handover by outer carton, then verify contents against kit details. A matching carton count does not prove complete repair kits; missing-item disputes return to the accepted supply list.
Bosch's official kit information illustrates related kit components. It shows why kit name and contents must correspond; the current supplier's list governs actual counts.
Fix the Relationship Between Order and Packaging Before Unpacking
Check orders, packing lists, carton marks and split-shipment notes. Distinguish items due now from later shipments rather than calling every unseen item missing.
Open in a suitable area and record external abnormalities and sealing condition. Photos should link order and carton number, not show only scattered parts.
Record damaged transport packaging under the agreed process and contact the responsible party. Do not discard packaging before evidence can be preserved.
Identify Units While Counting
Clarify relationships among sets, packs and pieces. One package is not necessarily one part, and size does not determine contents.
| Counting level | Item checked | Result retained |
|---|---|---|
| Outer carton | Marking and shipment list | Arrived, abnormal or absent |
| Kit | Kit identity and order item | Package condition and repair order |
| Included item | Formal contents list | Item-by-item match or discrepancy |
| Separate small bag | Included small parts and labels | Kit relationship |
| Split-carton accessory | Related item in another box | Whether a complete combination exists |
Without a contents list, ask the supplier rather than inventing quantities from a promotional image.
Keep a Suspected Shortage Unconfirmed at First
Check other bags, protective layers and split cartons without violating product protection.
If still absent, record the exact item, basis and search scope, not merely some accessories missing.
Record wrong or excess items as well. Do not substitute a similar surplus item; fitment requires separate technical review and matching quantity does not make a kit usable.
Link the Replenishment Request to the Original Discrepancy
Submit order, kit identity, accepted list and unpacking evidence, stating whether replenishment, replacement or clarification is sought. Wait for an explicit response before arranging transport.
Use the Starvia vehicle export service information for relevant coordination; replenishment depends on the transaction.
When replenishment arrives, relink it to the original kit and record completeness and issue destination. Warehouse completeness does not replace the repairer's pre-installation inspection.
For multilayer protection or unidentified bags, ask the supplier where contents are located before checking as instructed. A label from another order also requires a cross-carton review. Keep absent, omitted, mis-shipped and unexplained statuses separate until evidence resolves them.
FAQ
Does a carton count matching the waybill prove complete delivery?
It confirms only the carton level; check kit contents against details.
Can a promotional photo support a missing-item claim?
Start with the accepted supply list; the picture may be illustrative.
Can a similar surplus item fill the missing position?
No. Part number and applicability require confirmation.
Must the original repair order be updated after replenishment arrives?
Yes, so completeness and actual issue remain traceable.
Report unpacking discrepancies through the Starvia Automotive contact page, or send order details and corresponding images through WhatsApp.
References: Bosch kit information and Starvia service information. This article does not promise kit fitment from carton counts or photos; accepted lists govern actual supply. Information checked on 2026-09-04.