When an Algerian store finds that a part is incorrect but uninstalled, it should preserve its condition and check the contract and supplier return rules before acting. Non-installation is one fact; acceptance, return method and charges still depend on the transaction.
The Starvia vehicle export service information offers a route to contact the original supplier but does not imply an unconditional return policy for every part. The following concerns purchasing negotiation and evidence, not a conclusion on local statutory periods.
First Remove the Product from the Installation Area
Mark the product and repair order as pending return confirmation so technicians do not open, test-fit or transfer it. Keep original packaging, labels and documents; do not recreate origin markings.
Record what has occurred, such as outer-carton inspection, inner-package opening or a fitment review. Tell the supplier the actual condition rather than using uninstalled to summarize every opening action.
Protect contamination-sensitive or specially stored parts as instructed. Do not clean, repair or alter appearance merely to prove that the item is unused.
Match the Error Cause to the Original Order
Compare customer requirements, the approved part number and the received label to distinguish wrong information, a supplier selection error and a shipping discrepancy. Preserve facts until the cause is clear rather than assigning all costs immediately.
| Record to check | What it helps confirm | Action to pause |
|---|---|---|
| Original inquiry and reply | Information supplied at the time | Do not overwrite old messages or attachments |
| Accepted order | Approved part number | Do not rewrite scope afterward |
| Arrival label and photos | What was actually received | Do not swap packaging |
| Opening and inspection record | Current product condition | Do not continue test-fitting |
| Return conditions | Approver and cost scope | Do not return without authorization |
The customer's legal rights and the nature of the transaction require separate review. A store cannot use an internal supplier rule as a blanket basis for excluding all responsibility.
Obtain the Return Arrangement Before Shipping
Ask the supplier for the receiving address, contact, reference number and packaging requirements, and whether prior review applies. A part sent to a sales address may not reach after-sales receiving.
Transport status depends on actual condition and should be arranged by suitable personnel. The fact that it was shipped to the store does not establish that every return method is valid.
Photograph complete packaging and markings before handover and retain proof. Supplier receipt starts a later review stage and does not equal agreement to a full refund.
Settle the Refund and Replacement Order Separately
If the correct part must be reordered, state whether the new order and return proceeds are paid separately. Do not record an expected refund as received or hide an unresolved dispute in a bookkeeping offset.
After receiving a review decision, compare it with the agreed conditions. For a deduction, ask for a clear basis before explaining the actual cost and responsibility decision to the customer.
At closure, update the repair order, inventory and accounts. Retain the error cause and add missing fields to later inquiries; this is more useful than merely reminding employees to be careful.
If the customer needs the correct part quickly, fitment confirmation for the new part and the old-part return request can proceed together, with separate statuses. Before ordering, explain whether payment is independent and which return conditions remain. Repairs can advance without suggesting that the return has been accepted, and later review changes remain explainable from separate records.
FAQ
Is a full refund guaranteed if the part was not installed?
No. Check the applicable rules and product condition before making any unconditional promise.
Can the item be repackaged as unopened to prove it was unused?
Record opening accurately; do not falsify condition.
Can it be returned first and charges discussed after receipt?
Confirm authorization, receiving and charges first to avoid unpredictable disputes.
Can the correct part be paid for by offsetting the expected refund?
Only when both parties explicitly agree and the accounts are clear; expected funds are not a completed refund.
For parts-order or supply-scope issues, request a check through the Starvia Automotive contact page, or explain the discrepancy through WhatsApp.
References: Starvia service information. This article offers commercial negotiation guidance and does not guarantee return eligibility, refund amount or statutory periods. Information checked on 2026-09-04.