Most disputes before final payment release arise because the amount, receiving account, or exchange rate used has not been reconciled. The person handling the request first fixes the vehicle batch, contract version, and application date, then determines whether the final payment should proceed to payment, an order amendment, or a hold.
Review findings must explain what the materials support, what they do not support, and who signs for release. Each of the two reviewers leaves a separate record of their checks. The payment approver decides based on the scope on which both agree.
This article provides operating suggestions from Starvia Automotive for contracts and payments involving Bolivia. The return, reinspection, and release actions described do not replace determinations under destination-country regulations. Statutory obligations are subject to current official requirements and the views of the responsible local party.
Three checks before releasing payment
After receiving a release request, the person handling it first compares the final payment amounts in the contract and invoice against the amount actually credited in the bank documentation, item by item. Then check whether the receiving account name matches the contractually agreed recipient. If the amount or account can be confirmed only through chat messages, do not update release status on that basis. First obtain retrievable bank documentation from the payer.
When the final payment is settled in foreign currency, keep the exchange rate used, reference date, and signed exchange rate lock documents in the same record. If fluctuations exceed the range agreed in the contract, freeze that conversion first and update it using a reconfirmed rate. Do not calculate using the old value.
Enter the two findings separately in the amount and receiving account verification record and the exchange rate and currency verification record, identifying the reviewer and date. Reviewers must not sign for each other. One person's check does not constitute completion by two people.
Who signs off on payment release
Check the following four items in release order, retaining the reviewer identity and signature for each.
| Matter still to be checked | Standard to be satisfied before proceeding | Circumstance requiring a pause | Role accountable |
|---|---|---|---|
| Amount and receiving account verification record | The amount and receiving account match the contract and release request, and the record traces to original documents | Return for supporting evidence if the amount or account differs from the documentation or only chat screenshots are available | Contract reviewer |
| Exchange rate and currency verification record | The rate and reference date come from signed documents, and the currency matches the contract | Freeze the conversion if exchange rate fluctuations exceed the lock conditions | Finance reviewer |
| Review disagreement log | Both reviewers leave separate records pointing to the same discrepancy field | Do not proceed with order release if the two conclusions differ | Contract reviewer |
| Release sign-off page | Both signatures are present, with the release scope and basis stated | If either signature or supporting evidence is missing, state the reason and keep pending sign-off | Payment approver |
After both reviewers complete their records independently, enter disagreements in the review disagreement log. The payment approver must not authorize release until they are resolved. Once the materials are complete, obtain fresh sign-off starting with the original disputed field. A chat message saying “resolved” cannot replace signatures on the release sign-off page.
Handle Disagreement Between the Two Reviewers
If one reviewer considers the materials complete while the other finds a mismatch in the subject or amount, keep the hold in place. Identify the specific field and document line in dispute rather than merely writing “pending verification.” After supplemental materials arrive, both reviewers sign off again starting with the original disputed item. The system retains only one final status while preserving each reviewer's checking record, making it possible to explain why processing resumed or remained on hold.
External updates should state only confirmed amount and account statuses and the next review time. Do not cite “the other party confirmed verbally” as grounds for release. If an order amendment or exchange rate adjustment is involved, first return to the contract and signed documents for verification, then decide the next step.
Hand Off Final Payment Release Findings
The release sign-off page must state the scope of the findings, unresolved fields, and receiving person. After the finance reviewer completes the three sets of checks, the contract reviewer checks document versions. The payment approver signs off only on the portion covered by the evidence.
For the next batch of inquiries, reuse this batch's record fields and verification criteria, not findings for an individual final payment. Create new verification records for new orders using their own contract versions, receiving accounts, and exchange rate reference bases.
Recheck before payment release passes on
This recheck covers only materials for the same vehicle and final payment. Update the release sign-off page only when the amount documentation, receiving account information, and signed exchange rate documents all refer consistently to the same transaction. If either reviewer is absent or materials cannot be retrieved, keep the record on hold and identify what is missing.
State the reason for the hold and the conditions for resuming on the release sign-off page. When resuming, continue from the original gap. These review steps follow Starvia Automotive order management practices. The signing role remains responsible for local release determinations.
FAQ
Can final payment release proceed as usual on a Bolivia project if the two reviewers disagree?
No. Once the disagreement is entered in the review disagreement log and tied to a specific field, the final payment remains on hold. The payment approver may decide on release only after both reviewers recheck and sign off on the original disputed item. One person cannot overturn the decision, and release cannot proceed by majority opinion.
Can we arrange release first if the customer sends a chat screenshot saying payment has been made?
No. If a screenshot is cropped, obscured, or cannot be traced back to its source, first obtain retrievable bank documentation from the payer, then verify the amount and receiving account. Updating status based on an amount described in chat bypasses the two-signature requirement on the release sign-off page.
Which exchange rate should be used when the final payment is settled in foreign currency?
Use the rate and reference date locked in the contract and signed off by both parties. If fluctuations exceed the lock conditions, freeze that conversion first. Sales and finance must reconfirm the value before updating the record. Do not calculate using the old rate.
Where should the final payment release process resume when additional documents arrive?
Return to the original gap identified in the review disagreement log. First check whether the additional documents address the amount, account, or exchange rate discrepancy for that final payment, then update the release sign-off page. Additional documents resolve only the corresponding issue; they do not simultaneously clear other unverified payments in the same batch.
Concerning two-person final payment release reviews in a Bolivian order, submit the vehicle or order identifier, available materials, and questions requiring confirmation through the Starvia Automotive contact page or WhatsApp. Then use the table in this article to check the available vehicle sourcing and export documents item by item. Sources: Bolivia Customs vehicle import guidance; Starvia purchasing FAQ. This article provides order recordkeeping and communication methods for contracts and payments involving Bolivia. It does not constitute local legal, tax, customs clearance, or technical conclusions, and does not guarantee market access, delivery timelines, warranty coverage, selling prices, or business results. Materials checked on: 2026-09-07.