A demo-drive form should record both who was authorized to drive and the condition of the vehicle being handed over. A single signed consent form cannot show whether a scratch already existed before the drive.
Check Together When the Vehicle Goes Out
Confirm driving eligibility, the applicable insurance scope and the permitted conditions of use, then record exterior condition, dashboard messages, keys and accessories. The Chery Tiggo 9 webpage can support explanations of already-verified features; do not promise unconfirmed functions before the drive. Personal data is kept to the necessary scope.
| Point in time | Items reviewed together | Handling of anomalies |
|---|---|---|
| Before departure | Existing damage and vehicle alerts | Reschedule if the vehicle is not suitable for the drive |
| During use | Reports of new faults or accidents | Protect safety first, then contact the designated person |
| After return | New changes, mileage and accessories | Preserve evidence; do not assign blame on the spot |
For departure preparation, the reception staff can confirm the appointment holder and the actual driver, then ask the responsible person to verify the authorized scope. When checking the vehicle, invite the user to look at the visible condition; for existing marks, record the location and photographs, and note separately anything that cannot be jointly confirmed. Do not pre-fill unchecked areas as damage-free, and do not ask the customer to sign a blank checklist.
Handed-over accessories can be ticked against the physical items; if ownership of an item inside the vehicle is unclear, ask first. If the dashboard shows a message that needs explanation, have a technician judge whether the arrangement can continue. Sales demonstrations are limited to verified and approved functions; if the customer asks for another experience item on the spot, first confirm whether it falls within the allowed scope.
Disputes Cannot Be Settled by a Boilerplate Clause
A customer accepting the rules of use does not mean accepting all added costs. Verify the facts of the incident, the insurance and the contract before deciding how to handle it; SERNAC materials serve as background for consumer communication and cannot replace a specific liability judgment.
Explain to the driver in advance whom to contact and how the return handover works. If the task changes during the drive, record the actual notification and the approved scope; when an anomaly appears, handle it under the applicable safety arrangements rather than continuing the demo drive to finish the route. When the reception staff receive the information, keep the description as reported and do not judge the cause of damage over the phone.
The return check can be performed by the person who handed the vehicle out or by a handover staff member who knows its original state, comparing against the departure records to record changes. If the two sides disagree, each keeps its own description and a review is scheduled. Cost and liability questions are discussed by the authorized person; handover staff only confirm receipt of the vehicle and the condition observed.
Practice Handling New Marks Found after the Vehicle Returns
Example only; the contract and the physical vehicle prevail. A mark is found on the exterior after a given VIN returns, and the driver cannot confirm when it appeared. The receiving staff can keep the current photographs, look up the records of that area from before departure, and ask whether anything happened during the drive that needed reporting. If the earlier photographs did not cover that location, register the evidence gap truthfully and do not use it to conclude that one party is at fault.
Ask the responsible person to confirm who will carry out the follow-up inspection, the insurance notification and customer communication. If the vehicle will continue to receive demo drives, first judge whether its current condition is suitable for use and adjust the arrangements if necessary. Materials for a dispute that is not yet closed are kept separately, so that later checks do not overwrite that occasion's record.
FAQ
If the vehicle has already been seen in the showroom, are photographs still needed?
The condition at the time of the demo drive should be recorded; do not reuse older photographs.
Can someone other than the appointment holder drive?
Verify the authorization and insurance conditions first; do not default to a substitution on the spot.
Does a return with no issues found still need a signature?
The vehicle and accessories should be confirmed as received, closing the custody handover.
How should a customer complaint about vehicle condition be handled?
Link the before- and after-drive records, keep the customer's own words and arrange a review.
When establishing a demo-drive handover process, provide your current registration items and authorization scope through the Starvia contact page or WhatsApp.
Public references: Chilean SERNAC statutory quality guarantee. Information checked on: 2026-09-03.