Before sealing a Chile-bound vehicle, count every key, charging device, cable, tool, manual, and optional accessory against the VIN. Record its name, specification, quantity, location, separate package number, and whether it is missing, substituted, or scheduled for later delivery.
Count accessories against the VIN
Use the contract attachment, packing list, per-vehicle count sheet, contextual photos, separate-package list, discrepancy note, reshipment record, and destination receipt. A batch-level description cannot replace vehicle-level evidence.
Record both quantity and physical location
Photograph items stored in the vehicle and show the seal, package number, and VIN relationship for separate cartons. Keep replacement specifications and approval apart from shortage records.
Separate shortages, substitutions, and split shipments
Pause sealing or document confirmation if a critical key or charging device is unlocated, an issued document cannot explain the variance, or a substitute lacks approval. Confirm whether an item remains in the warehouse, moved to another vehicle, or will follow under a separate logistics number.
Accessory discrepancy table
| Point to verify | Standard for proceeding | Circumstance requiring a hold | Role responsible |
|---|---|---|---|
| VIN-level count | Item, quantity, specification, and location are recorded | Batch list cannot identify the relevant vehicle | Shipping inventory clerk |
| Photo evidence | Vehicle or package number appears with the accessory | Separate carton has no VIN mapping | Loading documentation reviewer |
| Difference resolution | Shortage, substitution, or later delivery is approved | Critical item is missing or substitute is unapproved | Shipping inventory manager |
| Release and receipt | Corrected list supports sealing and destination recount | Known variance is omitted from handover | Procurement approver |
Use the same list at sealing and destination recount
The receiving party should compare original locations and package numbers and photograph any new discrepancy separately. Check current procedures through Chile National Customs and use the vehicle import documentation FAQ to organize the shipment file.
FAQ
Can a missing accessory be sent after arrival?
It may be agreed commercially if the VIN, delivery method, cost, deadline, and customer notice are written down.
How do we link an accessory packed in another carton?
Mark the carton number and applicable VIN, cross-reference both lists, and retain sealing and handover photos.
Can the supplier replace it with a similar item?
Compare specification, function, source, and compatibility, then obtain written approval from the designated reviewer.
What if destination counting finds a new difference?
Preserve the first-opening condition and distinguish the new shortage from differences already recorded before shipment.
Send the model, quantity, VIN count sheets, and discrepancy photos via WhatsApp or Contact Starvia. The review clarifies next actions and does not itself release the shipment.
Produced by Starvia Automotive. This article provides general operating guidance for used-vehicle purchasing in Chile and is not legal, tax, insurance, customs-admission, or vehicle-performance advice. Current authority requirements, transaction documents, specifications, and actual condition prevail. Information reviewed on 2026-09-10.