Whether a reserved showroom car can still be test driven depends on the parties' agreement and the disclosure of the vehicle's use. The inventory lead should set allowed for display and allowed for road test drive as different permissions; sales cannot arrange for the car to go out simply because the keys are in hand.
Each Reservation Status Needs a Responsible Person
When a Chery Tiggo 9 enters the reservation list, record the buyer, the promised scope and the expiry arrangement. A webpage showing that the version exists does not mean the showroom unit can still be freely allocated. The condition the customer saw and the use that happens afterwards should be distinguishable.
It is advisable to write in the reservation entry the vehicle state the customer saw, the display use allowed and the person who communicated it. Sales consolidates the verbal discussion and sends it to the customer for confirmation; the inventory lead sets the vehicle-use permission according to the currently confirmed scope. For usage arrangements still in dispute, mark them as pending confirmation first; do not let shift colleagues decide from the habit of the last round.
Key check-out can be tied to a specific task. The person taking the keys states the intended action and destination; the person handing over checks the vehicle state before proceeding. When the task changes, ask for permission again; when the vehicle returns, compare the actual use against the plan. Accessories lent out, items temporarily installed and items left inside the vehicle can also be entered in the return check, so that the handover does not look only at whether the keys came back.
Check the Order Status Before the Car Goes Out
| Status | Check before the car goes out | Action after return |
|---|---|---|
| Unallocated showroom car | Driving authorization and insurance coverage | Record mileage, accessories and new damage |
| Customer temporary hold | Whether the hold restricts test drives | Sync usage changes to sales |
| Vehicle committed to a specific delivery | Whether the buyer accepts continued use | Disclose and confirm the changes again |
It is advisable to let the appointment screen show the restriction reason and the responsible contact, without displaying customers' private information to all users. Before sales arranges a test drive, check the available vehicles with the inventory lead first; for a vehicle whose display permission is unclear, a static introduction can be used first, and the customer is asked separately for views on subsequent use.
When the return check finds changes, ask the person receiving the vehicle to keep the photos taken at that time, and let the responsible person decide on repair or disclosure matters. The source of an unconfirmed mark stays under investigation; do not turn a driver's speculation into a liability conclusion. If the original reserving customer needs to choose again, keep their choice and the new arrangement; do not silently swap in another vehicle on the old order.
Delivery Explanations Must Cover Changes After the Reservation
SIC product-fault and consumer-rights materials relate to explanations given to customers; trade terms cannot decide showroom test-drive permissions. Before delivery, check the driving, repairs and accessory changes during the reservation period; do not treat the initially photographed state as the current condition.
Drill for a Temporary Loan During the Reservation Period
Example only; the contract and the physical vehicle prevail. A showroom colleague wants to borrow a given VIN for a test drive, and the system shows the vehicle reserved but does not state whether it can be used. Have the borrower stop taking the keys, sales looks up the agreement with the buyer, and the inventory lead checks the existing use restrictions. Only after a clear answer is received can an executable task be arranged; without confirmation, keep the original plan of leaving the vehicle standing.
The drill can also check whether the shift handover notes let the next shift know what answer this vehicle is waiting for. If the customer allows the test drive, put the actual use record into the vehicle's delivery materials; the reception staff's private chat records should also move into a controlled file. Before delivery, ask the responsible salesperson to confirm that the customer received an explanation of the current state.
FAQ
Does paying a deposit always forbid test drives?
It depends on the agreement; when the agreement is unclear, ask first and do not assume that the customer accepts additional use.
How is a scratch during a test drive handled?
Preserve the record, notify the buyer and propose a handling plan; the change cannot be hidden.
When a hold expires, can the vehicle be given to another customer directly?
First check the notification, refund or cancellation conditions, then release the vehicle.
Is an internal vehicle transfer a usage record?
It should be registered, especially transfers that leave the showroom or involve a change in custody responsibility.
To adjust a showroom vehicle's use arrangement, you can state the reservation stage and the current key-management rules; you can reach us through the Starvia contact page or WhatsApp.
Public references: Colombia SIC product faults and consumer rights. Information checked on: 2026-09-03.