After a Chinese supplier updates its quotation, a Colombian dealership should review what it has already agreed with the customer before deciding how to notify them. Upstream cost changes may justify reassessing a proposal, but do not automatically mean the end customer must pay more. Explain where the change comes from, which option it affects and which agreements still require handling by the responsible person.
This article organizes quotation communication without deciding whether a particular contract permits price changes. Existing transactions, advance payments and applicable consumer rights require review against actual records and local requirements.
Gather the Material the Customer Received
Collect advertisements, chat quotations, formal documents and payment confirmations in chronological order to establish what the customer saw. Document names are not the only consideration. An image labeled indicative that also expressly promises a fixed price needs to be reviewed by the responsible person.
Record the specification, quotation currency, cost scope and validity conditions in each document. Do not select only a screenshot favorable to the dealership or overwrite amounts in old documents, erasing the original information. Originals allow the sequence of changes to be explained.
When confirming a new purchase price with Starvia Automotive, use the export inquiry information guidance and resubmit specification, quantity and destination. Updating the supply quotation and handling an established retail agreement are separate tasks.
Tie Each Reason for Change to a Specific Item
Have purchasing match items in the old and new quotations, checking that they cover the same vehicle and transport scope. A specification change, a delivery location change and a price revision for unchanged scope need different explanations. Do not state unverified cost explanations as facts.
| Difference Found | Internal Check First | Information for the Customer |
|---|---|---|
| Updated vehicle purchase quotation | Original validity conditions and the specification in the new quote | Differences between the current proposed supply and earlier proposal |
| Changed transport scope | Actual added or removed legs and services | Which service changed and whether the customer selected it |
| Changed accessories or equipment | Whether the original order included the item | Additions or removals and whether an unchanged option exists |
| An omission in the original calculation | How the omission arose and responsibility | The identified issue and proposed handling |
| An unexplained amount change | Original supporting records and approval assessment | Verification continues; do not ask the customer to accept the result first |
There is no need to disclose internal costs or supplier trade secrets to end customers. Provide enough information to understand the proposal change and refer disputes to authorized personnel. Truthfulness does not require forwarding the complete procurement cost sheet.
Organize the Notice Around the Customer's Choices
Identify the changed element of the original proposal first, then list verified alternatives. The customer may want to continue discussing the original specification or compare other versions. State each option's actual price and conditions; do not decide for the customer with adjectives such as better value.
The Colombian SIC's guidance on price information matters can support review of pricing language. Handle existing quotations or promises according to the particular circumstances. The option table cannot exclude customer rights.
If the customer has not replied, record that no choice has been obtained. Silence does not mean acceptance of a higher price, and internal sales approval does not substitute for customer agreement to accelerate procurement. The responsible person should decide which actions to pause under the agreement.
Check That Subsequent Documents Reflect the Confirmation
The customer's new choice should identify a clear vehicle and service scope. Purchasing, inventory and delivery staff should receive the same update showing which earlier instructions cease and which remain. The change record must allow retrieval of the customer-approved version, not merely the last price stored in the system.
Illustrative example; the contract and actual vehicle govern. A customer agrees to remove an optional accessory to maintain the intended expenditure. Recheck that the vehicle's underlying specification has not also been reduced, and tell purchasing exactly which accessory to cancel. Further supplier changes still need reassessment; the earlier consent cannot be reused.
If discussions produce no new agreement, record the actual status and refer refunds, continued performance or other matters to authorized personnel. Concluding price-change discussions does not automatically extinguish responsibility for the original order.
FAQ
Can a dealership pass a supplier price rise directly to the customer?
First check the existing dealership-customer agreement and applicable local rules. An upstream quotation change alone does not establish permission for a retail price adjustment.
Must an earlier chat quotation be retained?
Retain genuine communications so the responsible person can assess what information and commitments the customer received. Do not keep only later formal documents.
Does agreement to a different specification mean acceptance of every new charge?
Confirm specification, price and service conditions separately. Acceptance of one change does not extend automatically to undisclosed items.
How should an omitted cost in the original quotation be explained?
Verify the omission and responsibility, then propose approved handling. Do not rewrite an internal calculation error as a later customer request.
To verify procurement price changes, submit the original inquiry vehicle and items requiring reconfirmation through the Starvia contact page or WhatsApp. Obtain supply information applicable to this proposal before handling retail communication.
References: Starvia export inquiry information guidance; Colombian SIC guidance on price information matters. This article determines no unilateral price adjustment, additional payment or refund outcome. Information checked on: 2026-09-04.