When an Egyptian customer chooses a panoramic sunroof, the dealer should prepare applicable maintenance instructions in addition to demonstrating opening, closing, and shading. Customers need to know which checks are routine, whom to contact for an abnormality, and which areas they must not dismantle themselves.
The Hyundai sunroof instructions include operating limits and cleaning reminders. They apply only to the relevant configuration and cannot establish the same maintenance intervals or drainage procedures for other models.
First Confirm the Roof Configuration Being Demonstrated
Explain panoramic glass, an opening sunroof, and the sunshade separately so the customer does not assume that the entire glass area opens. If the demonstrator differs from the configuration for sale, state the scope of the demonstration.
Use the Starvia Automotive vehicle image-request guide to obtain images of the complete roof and controls together with the applicable manual. The images should be traceable to the actual vehicle.
If the quotation includes an aftermarket roof accessory, separately confirm installation effects, factory warranty, and local compliance boundaries. An accessory installed outside the cabin still has related requirements.
Cover Operation and Maintenance in Delivery Materials
The dealer may prepare a concise card based on actual customer use, but it must not reduce manual warnings to "wipe it frequently." Follow the applicable documentation for inspection and maintenance frequency rather than inventing a general Egyptian interval.
| Documentation topic | What to obtain from the supplier | What the customer needs to know |
|---|---|---|
| Opening range | Applicable controls and operating conditions | Which parts move and when they may be used |
| Shading function | Factory configuration and operating instructions | Closing the glass does not mean the shade is closed |
| Routine cleaning | Recommended materials and precautions | Do not use tools or cleaners arbitrarily |
| Drainage-related inspection | Vehicle-specific technical data and service channel | Professionals should assess abnormalities |
| Fault handling | Alerts, abnormality reporting, and contact route | Do not force repeated opening and closing |
If drainage documentation is unavailable, list it for supplier follow-up rather than inferring tube locations from a video of another model.
Confirm Customer Understanding Through a Safe Demonstration
With the vehicle safely parked, demonstrate normal controls according to its instructions. Staff should confirm that no limbs or objects are in moving areas and must not test pinch protection or automatic reversal using a body part.
If unusual noise, binding, or abnormal operation occurs, stop the relevant action and report it to technical support. Pressing the control repeatedly until movement returns is not valid proof of repair.
When a customer asks about water ingress, record the visible location, event context, and prior cleaning or work. Do not diagnose blocked drainage without inspection or automatically assign responsibility to the customer.
Preserve the Basis for Service Work in the Work Order
Repair personnel should receive the vehicle identity and applicable technical files. The dealer should not instruct customers through remote chat to dismantle tubes, blow compressed air, or conduct a water-pouring test, which could increase damage and risk.
After treatment, retain the inspection result, work performed, and follow-up observation requirements. A brief sales message saying "handled" should link to a formal record for future cases.
When the vehicle is resold or management changes, hand over roof-accessory and repair records. No visible trace does not prove that no prior dismantling or repair occurred.
FAQ
Does a panoramic sunroof open across the entire glass panel?
Check the actual configuration because glass area and opening range differ.
Can an online tutorial be used to clear drainage tubes?
Do not copy procedures across models. First obtain the applicable technical material and contact professionals.
Can pinch protection be tested by hand?
Do not deliberately use a body part for verification. Follow the safety instructions.
Can unusual noise be resolved by opening and closing the sunroof several times?
Stop uncertain operation and investigate the cause. Temporary recovery is not fault resolution.
To assemble sunroof delivery and maintenance materials, provide the actual roof configuration and customer questions through the Starvia Automotive contact page or WhatsApp to discuss specific documentation needs.
Information checked on: 2026-09-04. This article provides no sunroof repair or drainage procedure; maintenance, warranty, and accessory-installation requirements must follow the vehicle-specific documentation.