Grant repair document permissions by role to prevent technicians from using different versions, downloading outside their authorization, or retaining login access after leaving. After-sales teams in Paraguay should first create a permission matrix that links document categories to job responsibilities, then activate and revoke accounts according to that matrix. Record all permission adjustments so reviewers can check who currently has access to each document category.
Who can access which repair documents
First list the repair document categories actually used by the store, such as diagnostic procedures, repair manuals, wiring diagrams, and work instructions. Then list the roles that need access and map the two sets into a matrix. For each role, specify which documents can be viewed, downloaded, or are not visible. Do not enable access to documents that are not listed in the matrix.
When adding a role or document category, update the matrix before activating accounts. Do not provide an account first and add the explanation later. Matrix update records must state the changes and effective date, with joint confirmation by the technical documentation administrator and after-sales preparation lead.
Grant only the access required by job responsibilities, not by personal preferences or temporary convenience. For temporary access, first issue time-limited authorization stating the purpose and expiration time, with automatic revocation on expiration.
Who may access repair documents
| What to check | When you can proceed | When you must pause | Who is responsible |
|---|---|---|---|
| Permission matrix | The permission matrix maps document categories to roles | Do not enable access if the role or document category is absent from the matrix | Technical documentation administrator |
| Role authorization records | Role authorization records match the permission matrix and state the effective date | Revoke authorization that exceeds the matrix before checking it | After-sales preparation lead |
| Temporary authorization log | The temporary authorization log states the purpose, time limit, and handling role | Disable expired temporary authorization that has not been revoked before addressing it further | Technical documentation administrator |
| Departure revocation records | Departure revocation records state the deactivation time and account status | Freeze the account and check login logs if login remains possible | Service operations lead |
The technical documentation administrator maintains the matrix and account status, the after-sales preparation lead checks roles and authorization scope, and the service operations lead approves revocation. Each role signs off only on what it can verify.
Before closing authorization records, check that the matrix, authorizations, and revocations correspond. Revoke extra permissions outside the matrix before adding explanations. Do not leave them in the account waiting to be discovered.
Revoke permissions before handoff when roles change
When an employee leaves, first disable the account and document access according to authorization records, then handle the work handoff. Record the deactivation time and handling role. The handoff checklist must no longer permit using the disabled account to view documents. Do not postpone revocation until the handoff is complete.
Reauthorize employees who change roles according to their new role. Revoke document access for the old role before granting access under the new matrix. Record revocation and new authorization in sequence in the same record to avoid one account holding permissions for two roles at once.
When a supplier or document provider reports an account issue, first check account ownership and recent access records, then decide whether to disable the account or conduct a review. Do not make external commitments about unverified account status.
How to Review and File Access Permissions Periodically
During periodic reviews, first compile all repair document accounts and compare them with current roles, then check each account's permissions against the matrix. List accounts with unrevoked access after a role departure, excessive authorization, or prolonged inactivity separately. Disable them before completing further handling.
File review records together with authorization records, noting the review date and handling role. When documents are later added or roles are reorganized, return to the matrix for a new assessment rather than reusing old authorization conclusions.
FAQ
Who should maintain the permission matrix?
The technical documentation administrator maintains it, and the after-sales preparation lead confirms role requirements. When updating the matrix, first list the mapping between document categories and roles, then state the effective date. Update the matrix before activating accounts for new documents or roles. Do not authorize access first and fill in the matrix later.
On the day a technician leaves, when should the repair document account be disabled?
Disable the account before the departure handoff begins, then handle the work handoff. Enter the deactivation time and handling role in the departure revocation record. The original account must not continue to be used to view documents during handoff. For a role transfer, reauthorize according to the new role, revoking old permissions before granting new ones.
How should a supplier's temporary access to the store's repair documents be handled?
First issue temporary authorization stating the purpose and expiration time, limiting access to the minimum necessary for the single task. The service operations lead confirms the temporary authorization log. Revoke access automatically on expiration and check login records. Do not turn temporary authorization into permanent permissions.
What should be done if someone downloads repair documents outside their permission scope?
First freeze the account and retain access logs, then check authorization records and job responsibilities. If unauthorized downloading is confirmed, revoke permissions before investigating where the downloaded content went and documenting the handling results. Do not restore account use before the investigation is complete.
Where a Paraguayan order calls for a decision on repair document access permissions, submit the vehicle or order identifier, available materials, and questions requiring confirmation through the Starvia contact page or WhatsApp. Then use this article's checklist to review available vehicle sources and export documentation item by item. References: Paraguay DINATRAN official services portal; Starvia procurement FAQ. This article provides order recordkeeping and communication methods for after-sales preparation in Paraguay. It does not constitute local legal, tax, customs clearance, or technical conclusions, nor does it guarantee market entry, delivery timelines, warranties, selling prices, or business results. Materials checked on: 2026-09-07.