From receipt of a service campaign notification through completion, the records must answer three questions: which vehicles the notice covers, which vehicles match based on vehicle identification information, and whether execution and customer notification are documented. After-sales teams in Paraguay should first register the notice's source and scope, then match vehicles individually using their identification information. Do not select vehicles solely by model name.
Source and scope of the notification
When a service campaign notification arrives, first record its issuer, receipt time, campaign name or number, and stated applicability conditions. Use these to build the covered vehicle list. Retain the original notice separately from the registration details; a one-sentence summary is not enough.
Determine coverage using the models, model years, or batches stated in the notice. If conditions are unclear, confirm them with the issuer before selecting vehicles. After an initial selection by model name, verify each vehicle's identification information so every vehicle on the list can be traced to the notice's basis for inclusion.
If the notice involves multiple batches or phased execution, register the phases separately by execution conditions and create a list for each. Do not prematurely add vehicles that have not met the conditions to the completed list.
Service Campaign Notification Checks and Responsibilities
| What to check | When you can proceed | When you must pause | Who is responsible |
|---|---|---|---|
| Notification filing record | The record states the issuer, receipt time, and notice number | Obtain the full original notice or clarify its scope before execution if either is missing or unclear | After-sales readiness lead |
| Covered vehicle list | The list identifies each vehicle individually by its identification information | Remove a vehicle from the list if its identification information does not match the notice's scope | Technical documentation administrator |
| Execution record | The record states the execution time and result for each vehicle | Keep the case open if a vehicle has not been serviced and no arrangement is documented | Service operations lead |
| Customer notification and filing record | The record states the notification method and storage location | Do not record the customer as aware if the notification outcome is unrecorded | After-sales readiness lead |
The after-sales readiness lead registers the notice and checks notification outcomes, the technical documentation administrator maintains the covered vehicle list, and the service operations lead confirms execution progress. Each role signs off only on what it can verify.
Before closing a notification batch, check that the notice, vehicle list, and execution records link to one another. If a listed vehicle has not been serviced and has no documented follow-up arrangement, keep the batch open rather than marking the entire batch complete.
Identify each vehicle before updating
Match listed vehicles to dealership inventory or customer files using vehicle identification information, and create a separate execution status for each vehicle. If identifiers do not agree, verify vehicle identity before proceeding. Do not substitute a similar model.
Before execution, check whether the vehicle has already received the same service or repair. Retain the original supporting record for completed work to avoid duplication. Write results back to each vehicle's record, noting the time and person handling the work. For unserviced vehicles, state the reason and follow-up arrangements.
When owners need to be notified, first confirm contact details and notification content, then send the notice according to the record and retain documentation. If the customer does not respond or reschedules, note the next follow-up time. Do not turn "sent" into "customer is aware."
How to Close and Review Notification Batches
Before closing a batch, check the execution or follow-up status of every listed vehicle. List unresolved vehicles separately with their follow-up arrangements before filing. Keep the original notice, covered vehicle list, execution records, and customer notification records in the same file for review and traceability.
When a similar notice arrives later, first check whether each vehicle has already received the corresponding service to avoid repeat invitations. During batch reviews, examine the completion rate and reasons for unresolved cases before adjusting follow-up procedures. Do not turn a problem with one vehicle into a conclusion about the whole batch.
FAQ
What should be done first when a notice arrives?
Record the issuer, receipt time, and notice number, check the stated applicability conditions, and then build the covered vehicle list. If the scope is unclear, confirm it with the issuer before selecting vehicles. Do not make a rough selection based solely on model names or perform work based on impressions.
How do we determine which vehicles belong in this service campaign?
Use the notice's scope to identify candidate vehicles by model, model year, or batch, then verify each using its identification information. Remove vehicles whose identifiers fall outside the notice's scope and note the reason. Every listed vehicle must be traceable to the notice's basis for inclusion.
How should the execution record be written if the owner cannot be reached?
Record the contact times and number of attempts, set the status to awaiting contact, and note the next follow-up time. Do not mark it completed or notified. If the customer reschedules or requests a delay, update the execution record with the new time and keep the file open until the outcome is confirmed.
What records should be kept after the service campaign is completed?
Keep at least the original notice, covered vehicle list, each vehicle's execution result, and notification method, with the handling role and time noted. Store the records in association with the vehicle files. Check follow-up arrangements for unresolved vehicles before closing the batch, and review the history when similar notices arrive later to avoid repeating the work.
When it comes to service campaign notifications in a Paraguayan order, submit the vehicle or order identifier, existing materials, and questions requiring confirmation through the Starvia contact page or WhatsApp. Then use the table in this article to check the available vehicle sourcing and export documents item by item. References: Paraguay DINATRAN official services portal; Starvia purchasing FAQ. This article provides order recordkeeping and communication methods for after-sales readiness in Paraguay. It does not constitute local legal, tax, customs clearance, or technical conclusions, nor does it guarantee market access, delivery timelines, warranty coverage, selling prices, or business results. Materials checked on: 2026-09-07.