When the vehicle account uses a salesperson’s phone number, stop related operations in a reviewable state. A Paraguay dealer needs the customer identity account, unlink record, head-unit result, and sign-off date together before deciding that handover may continue.
The Customer Delivery Advisor owns the hold point. Safety and emergency items are demonstrated first, then accounts, accessories, and personalized settings; delivery ends only when the customer can repeat the operation independently. Only verified vehicles advance.
Check the head unit first or the documents first?
Compare the number on the head-unit login screen with the accessory list and delivery record. If unlinking occurred after the vehicle moved, record the new location and mileage; an old screenshot does not automatically remain valid.
The Product Demonstration Advisor repeats the check under model information, a contract attachment, or the agreed checklist. The critical-function demonstration record explains what changed before and after the operation, without extending one result beyond its conditions.
Tracing when the change occurred
Do not delete an old binding or unlinking record when the supplier issues a replacement. The change log states how the versions differ, why the record was reissued, and who approved it.
Options include correcting the account, delaying handover, or agreeing on an alternative arrangement. Accessories, repeated explanation, account correction, and customer return visits use different resources; resolving them before delivery usually costs less. The selected option must also state the effect on the customer’s delivery date.
Putting the account in the customer’s name gives the customer control over remote commands and location data, sends OTA and recall notices to the correct phone, keeps service history under the owner, and improves evidence for resale or valuation. Any employee number used during a demonstration should be removed promptly.
Four gates for holding and releasing a Paraguay vehicle
| Aspect requiring verification | Standard that must be satisfied before advancing | Situation that brings progress to a halt | Role accountable |
|---|---|---|---|
| Account-binding record | Login number, binding time, and VIN appear on the same page | Only an oral explanation exists and the head unit cannot be rechecked | Delivery Specialist |
| Professional verification | The Product Demonstration Advisor confirms identity and unlinking requirements from applicable information | Document version, demonstration device, or executor qualification is uncertain | Product Demonstration Advisor |
| Commercial impact | Contract milestone, treatment cost, and unlinking decision agree | Money is settled before acceptance conditions are documented | After-Sales Service Advisor |
| Handover to Customer Experience Supervisor | Sign-off identifies permitted actions and retained conditions | The unlink record remains open while the vehicle enters later arrangements | Customer Experience Supervisor |
Different binding sources require different corrective documents.
| Binding situation | Main risk | Recommended action |
|---|---|---|
| Demonstration head unit logged in with a salesperson’s personal number | Customer data and the employee account become mixed | Bind the customer’s verified account and remove the old number before delivery |
| Customer identity not complete, so the account is temporarily under the salesperson | Later transfer or unlinking lacks support | Complete identity materials before changing the binding |
| Head-unit account differs from the mobile App account | Some remote functions may be unavailable | Verify the login number at both endpoints |
| Corporate fleet vehicle linked to a personal account | Control may be lost when the employee leaves | Change to an enterprise account and retain administrative access |
| Test-drive account was not cleared | The next customer may see prior-user data | Remove history and sign in again before handover |
After the reason for the hold is removed, each responsible role returns to its row and adds the evidence. The Customer Experience Supervisor reviews the unlink and repeat-test records and releases this vehicle only, not the entire batch by default.
Customers often overlook limitations during their first encounter with the head unit. Without an acknowledgment page, no one can reliably reconstruct what was explained. The unlink record and customer-facing delivery instructions must therefore agree.
External communication after reaching a conclusion
Import and vehicle procedures in Paraguay may change. Before payment or shipment, check the Paraguay government services portal for the applicable model, applicant, and document version; physical acceptance still follows the actual vehicle and contract.
FAQ
Can an account still linked to a salesperson affect the payment milestone?
That depends on the contract milestone and available evidence. If the vehicle identity, critical status, or responsibility remains unresolved, the relevant payment stays at its current stage.
What conditions should an unlink-record recheck capture?
Record the head-unit version, login number, steps, and network environment. The Product Demonstration Advisor retains the raw result so another role can repeat the check under comparable conditions.
What if the supplier refuses to sign the unlink record?
Keep the vehicle in a reviewable location and have the Customer Experience Supervisor issue a written hold notice. Discuss correction or acceptance after both sides obtain shared evidence.
What must accompany the case when it moves to the next role?
At minimum, provide the VIN, unlink record, treatment record, and open-item list. The recipient signs only material actually received and understood.
Please submit the VIN, unlink record, and exact decision requested through the Starvia contact page or WhatsApp. Background model information appears in the Starvia new-car catalog. Starvia can help review vehicle-source and export documents, while Paraguayan authorities decide local treatment.
This article reflects information reviewed through September 11, 2026. It provides an account-identity review method; whether a specific vehicle may be imported, registered, or operated remains subject to current Paraguayan rules and case documents.