Whether existing interior wear was clearly disclosed before a customer received a test-drive vehicle often determines whether a dispute arises when it is returned. When a Peruvian dealership schedules a test drive, it should first photograph the original condition of the seats and steering wheel. When the vehicle is returned, compare the same areas and record any differences in a traceable form.
This guide organizes the review into photographing and grading each area, comparing conditions before and after the test drive, and obtaining customer acknowledgment of the disclosure. It is intended for joint use by dealership sales and order-record personnel. Areas not captured in the photos remain pending and must not be included in the confirmed scope.
The pause and release actions described here are internal order-management methods. They do not mean that the relevant Peruvian authorities have accepted the vehicles in this batch. Market access and subsequent operating conditions must be verified separately.
Photograph and grade interior wear by area
Photograph the seats, steering wheel, door panels, carpeting, and other areas separately. Each photo should show the area, the form of wear, and the date it was taken. Record the degree of wear under the dealership's grading criteria. If only one general interior photo is submitted, return the file for additional photos.
Record the pre-test-drive condition first, then photograph the same areas again when the vehicle is returned. If only post-test-drive photos exist, it is impossible to determine which wear is new. Keep the affected area pending and do not state a conclusion.
Link the before-and-after comparison to the same vehicle
After the vehicle is returned, compare photos of the same area side by side and record the location, severity, and discovery time of any new wear. Keep the test-drive vehicle VIN, photo numbers, and test-drive date in the same record. Do not use photos of another test-drive vehicle as supporting evidence.
The photographer should retain the original files, while the reviewer should interpret only what the images support. If the vehicle cannot be identified in the images or a key area has been cropped out, return the record for additional photos before moving to disclosure.
Which roles complete the wear review and acknowledgment
List the disclosure scope by area. Each role should sign off only on the portion it has checked.
| Element under verification | Criterion needed before proceeding further | Circumstance triggering a hold | Role accountable |
|---|---|---|---|
| Test-drive vehicle VIN record | The test-drive vehicle VIN record identifies the object under review | Freeze the related item if the test-drive vehicle VIN record cannot be linked to this order | Order specification reviewer |
| Original seat and steering-wheel photos | The original seat and steering-wheel photos corroborate the actual vehicle or contract information | Preserve conflicting versions of the original seat and steering-wheel photos side by side | Dealership sales manager |
| Test-drive instructions | The test-drive instructions separate known facts from pending judgments | Handle each object listed in the test-drive instructions separately | Order specification reviewer |
| Wear disclosure acknowledgment page | The wear disclosure acknowledgment page states the conditions for resuming and the role to be notified | Do not update the wear disclosure acknowledgment page until the conditions are met | Delivery approver |
When a status changes from pending to disclosed, the supporting photos, reviewer, and date must be traceable. Before acknowledgment, make sure the area photos shown to the customer match the version in the record.
Keep customer disclosures separate from internal records
The customer disclosure should distinguish preexisting wear from differences newly found after the test drive and list each area separately. The customer should acknowledge each area; do not replace itemized confirmation with a vague statement such as "the interior is in generally good condition."
If the customer disputes the description of any wear, retain the customer's exact words and the photos. The delivery approver should decide whether to take more photos, substitute another vehicle, or pause use of this test-drive vehicle. Do not mark the disclosure complete until the issue is resolved.
Hand off the vehicle for subsequent test-drive use
After the disclosure is completed and acknowledged, update the wear disclosure acknowledgment page with the vehicle, date, and accepted scope. If another customer later test-drives the same vehicle, use the latest disclosure while retaining prior records for after-sales review.
What to confirm just before the handover
The final check applies only to the same test-drive vehicle. Update the wear disclosure acknowledgment page only when the test-drive vehicle VIN record, original seat and steering-wheel photos, and test-drive instructions all identify the same vehicle. Compare pre- and post-test-drive photos of each area from the same angle. Do not schedule another test drive or delivery until new wear has been acknowledged.
Leave the updated disclosure scope and unresolved areas on the wear disclosure acknowledgment page for the next role. The pause and release conditions in this guide are Starvia Automotive's internal order-management recommendations; local compliance conclusions in Peru must be confirmed separately.
FAQ
In a Peruvian project, can post-test-drive photos alone show whether the customer caused the wear?
No. Determining whether wear is new requires a pre-test-drive photo of the same area. With only one side of the comparison, record that the addition cannot be determined and do not attribute it to a particular test drive. Keep areas without pre-test-drive photos pending.
Can the dealership continue scheduling test drives if the customer disputes the wear description?
First pause test drives for that vehicle. Compare the acknowledgment record with the area photos again, append the customer's exact objection to the record, and have the delivery approver decide whether to take more photos, substitute another vehicle, or stop using it. Do not mark the wear disclosure acknowledgment page complete until the issue is resolved.
Can seats look fine while the steering wheel shows wear?
No. Disclose each area separately. Grade the steering wheel and seats from the photos and records for those specific areas. A general description that obscures obvious localized wear removes the basis for comparison at return and may lead the customer to regard the disclosure as inaccurate.
After the customer accepts the existing wear, must the pre-test-drive photos still be retained?
Yes. Retain them until the vehicle has been delivered and subsequent checks are complete. The acknowledgment page should identify the vehicle, date, and accepted scope, and after-sales or later test-drive personnel should retrieve the materials under the same index. The disclosure describes only that vehicle's condition at that time and does not apply to other test-drive vehicles.
If a Peruvian order needs a read on a test-drive vehicle interior wear disclosure, submit the vehicle or order identifier, available materials, and open questions through the Starvia Automotive contact page or WhatsApp, then use the table in this guide to review the available vehicle sourcing and export documents item by item. References: Peru Indecopi complaint-handling guidance; Starvia Automotive procurement Q&A. This article provides order-record and communication methods for retail commitments in Peru. It does not constitute a local legal, tax, customs, or technical conclusion, nor does it guarantee market access, delivery time, warranty coverage, pricing, or business results. Information reviewed on: 2026-09-07.