Before agreeing after-sales KPIs with a Chinese car supplier, write inquiry and fault response times, parts delivery and technical responses, and warranty closure and repeat-fault reviews as verifiable conditions; vague contract promises do not count. Set separate indicators for technical responses, critical parts delivery, warranty closure and repeat-fault reviews, and keep a monthly list of open issues. Use inquiry and fault response times as the baseline for reviews, note the source of parts delivery and technical responses, and issue a fresh conclusion whenever warranty closure and repeat-fault reviews change.
Before signing, also read How can dealers adapt Chinese car marketing for Arabic-speaking showroom visitors?. Supply and warranty responsibility for after-sales KPIs must be written into the contract or service agreement; a supplier's verbal assurances are no substitute for a long-term commitment. If you need to verify the vehicle models and export documents the after-sales KPIs cover, send the checklist to Starvia Automotive for a re-check by the China team.