Set the first hold point on technical ticket information. Check the VIN, the fault symptom, and the diagnostic attachments item by item, then have a second reviewer test whether the conclusion can be reproduced. When samples show only a fault screenshot with the operating conditions left out, widen the verification scope and record why the extra checks were added. This vehicle purchasing process guide helps when defining that scope. Close the technical ticket template only after the supplementary material is received and signed for.