What should you do when the wrong or damaged auto parts arrive?

Updated 2026-08-20By Starvia Automotive

Short Answer

Use a single primary record for claims on wrong or damaged parts, managing unpacking and visual evidence on arrival, part numbers, quantities and packaging labels, and replacement, return and cost responsibility, so the situation stays traceable across multiple parties.

Handling wrong or damaged parts requires a single primary record. Use unpacking and visual evidence on arrival as the baseline and keep it in sync with changes to part numbers, quantities and packaging labels and replacement, return and cost responsibility. Keep the unopened packaging, labels and photos of the damage when the goods arrive, and check the part numbers before requesting a replacement or filing a claim, so responsibility can be determined. Keep unpacking and visual evidence on arrival and part numbers, quantities and packaging labels on one versioned master sheet; when replacement, return and cost responsibility changes, update the records before signing off.

For consolidating the master table, see How do accident records affect used car export from China?. Supply and warranty responsibility for wrong or damaged parts must be written into the contract or service agreement; a supplier's verbal assurances are no substitute for a long-term commitment.

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