For Bolivia, the campaign manager leads customer-contact verification, while the service outlet and the customer-contact team each keep their own check results so that handover does not rely on verbal confirmation. The check covers the registered mobile number, the backup number, and the email address, confirming one by one whether the owner can be reached or a delivery receipt comes back; owners whose number has changed or who cannot be reached are listed separately. Before customer-contact verification is closed for a vehicle, test whether calls and email reach the owner and confirm ownership against the manufacturer campaign notice and the affected-VIN list. Each verification records campaign number, affected VIN, customer status, and completion date for traceability. How owner notification and contact verification must be carried out locally depends on the destination country's regulatory rules and the applicable contract terms. For a practical way to organize order evidence, see this vehicle-import FAQ. Vehicles inside a stop-sale scope that are not yet repaired stay frozen for sale, and vehicle status becomes closed only after the repair is complete and the proof has been uploaded. Give the decision on customer-contact verification its own reference so later staff can find it in the recall and field action record.