The Ghana team can place aftersales manager and warranty administrator in charge of warranty audit trail. Keep the document version, VIN, claim, failure date, and policy version, and the decision on warranty audit trail together. The Ghana team can also use this related FAQ to align purchase and delivery records. Record the date and version of the warranty policy, diagnostic order, photos, and approval record in the audit trail, and review the diagnosis, authorization, parts, and labor records against the warranty policy. Keep the claim pending while evidence is incomplete and settle only after approval is documented; do not promise the customer the review outcome first.