Which actions should Kenyan dealers suspend when customer-reference contactability is unclear in supplier due diligence?

Updated 2026-08-31By Starvia Automotive

Short Answer

How to determine that customer-reference contactability is complete and preserve the conclusion for later team review.

To determine whether customer-reference contactability is deliverable, ask three questions: Can the documents be tied to this vehicle lot? Does the person performing the work have authority? Is there an exit path for exceptions? Every answer must be supported by the operating entity, authorization chain, premises, and shipment history; marketing pages or chat screenshots cannot replace these documents. If any question lacks an answer, retain pending-verification status to prevent misjudging the transaction party or performance capability.

For the next step, see How do I know if a Chinese vehicle is export-ready?.

Still have questions about this?

Reach our team directly — typical reply within minutes during office hours.

WhatsApp us Send a form

Keep reading

Buying Channels

What should Colombian dealers check before their first trial order of new cars from China?

A practical guide to the entry and VIN checks for a first trial order: how to verify the importing entity and local market access path, the exact model year, configuration and VIN, and consistency across the invoice, packing list and bill of lading, and how to tie the evidence for a Colombian car trial order to the specific vehicles in the batch.

Read Buying Channels

What documents should Peruvian dealers confirm with their supplier before their first China car order?

A rundown of the supplier documents and first-order files to line up before your next step: supplier and payee information, the per-vehicle configuration and VIN list, and the export documents required at the destination port, so importing Chinese cars into Peru rests on written confirmations.

Read Buying Channels

How can Chilean dealers confirm that the model year and configuration of a Chinese car match the quotation?

How to lock down the model year and configuration: verify the full model name and production model year first, then re-check the powertrain, configuration and option codes and the quote version against the physical nameplate, so a Chilean China car quote never rests on verbal assurances alone.

Read

Back to all FAQ