Parts allocation starts from the valid campaign instruction and the VINs awaiting repair. Sales forecasts can help with stocking, but they cannot replace confirmation of the applicable vehicles, and substitute parts that are not yet confirmed must not be sent to the workshop.
Check the Scope Even When the Campaign Name Is the Same
For a Chery Tiggo 9, first query the actual campaign notice, part version and VIN applicability. The model page in this article does not mean the vehicle actually has a campaign; whether a campaign applies and who bears the cost is confirmed by the campaign issuer and the warranty-responsible party.
| Allocation stage | Basis required | Inventory action |
|---|---|---|
| Reservation | Applicable VIN and valid appointment | Mark dedicated allocation |
| Issue | Approved work and part number | Dispatch against the work order |
| Return | Unused parts or parts removed | Inspect by status; do not mix |
The campaign lead can first separate the applicable conditions in the valid notice from the vehicles still needing checks. The service advisor verifies whether the customer still holds the vehicle in question, the parts staff confirm the available components, and the technical role checks whether the work documentation is complete. While the applicability answer is missing, keep the candidate list and do not create approved repair work orders in advance.
Each time a supplementary campaign statement arrives, look back over the items already reserved and the vehicles not yet performed. When a part number or substitution requirement is in doubt, put a specific question to the issuer and record the scope of the reply. Content that conflicts with an older notice stays pending confirmation; do not simply execute the version that happens to be in stock.
Return Reservations Promptly When Appointments Change
After a customer reschedules, the service advisor notifies the warehouse to adjust the allocation; campaign-required reserved quantities are managed separately. The Argentine consumer-complaint portal can be used for service disputes; it does not prove that all campaigns are free or apply to all vehicles.
After an appointment is confirmed, the service advisor tells the parts staff which vehicle it is and the current arrival arrangement, and the warehouse keeps the reservation on the basis of the approved information. When a customer reschedules, ask whether the reservation is kept or should wait for a new arrangement, and the lead decides whether the allocation changes. Issue staff check the physical item against the work order when signing out and do not hand over parts on the customer's name alone.
For returns, record whether the item was not installed, was a removed old part, or has a status question, and the receiving person marks it according to the actual situation. Issued-but-unused parts are not restored to available status directly; check packaging and identity first. The release of the booked allocation and the physical return are confirmed separately, so that cancellation only in the appointment sheet does not end the matter.
When a Customer Says the Campaign Was Already Done Elsewhere
Example only; the contract and the physical vehicle prevail. Parts for a given VIN are reserved at this store, and the customer reports that the vehicle was repaired elsewhere. The service advisor can first ask for a valid record, the campaign lead checks whether it satisfies the relevant requirements, and the warehouse keeps the original reservation note for the time being. Adjust the reservation only after it is confirmed that it can be released; do not close the vehicle task on a verbal reply alone.
If the record is still insufficient, explain the missing items to the customer and have the responsible person continue confirming. When reallocating approved parts, keep the approval and the receiving vehicle on file and do not carry over the original vehicle's work-order relationship. Planned stocking continues to be discussed against real demand, and vehicles not yet performed and vehicles verified as completed are kept separate.
FAQ
Can parts be reserved before the VIN is found?
Keep planned stocking separate from per-vehicle reservation to avoid fabricating confirmed demand.
Can an old part number still in stock be used?
Check the substitution and discontinuation requirements recognized by the campaign party.
How are issued-but-not-installed parts recorded?
Keep the issue relationship; return them to stock under the procedure after the job is cancelled.
What if the customer completed the work elsewhere?
Verify the valid record, then release this store's appointment and parts reservation.
To coordinate after-sales parts supply, state the campaign scope, the vehicles awaiting repair and the confirmed part numbers through the Starvia contact page or WhatsApp.
Public references: Argentine consumer complaint service. Information checked on: 2026-09-03.