When a customer requests a specific set of photos before delivery, the dealership should record which vehicle to photograph, which areas to show, and when the photos must be taken. A Bolivian dealership should break down what the customer wants to see and photograph each required visual element, avoiding the repeated use of one set of images to explain different questions.
This guide organizes records around the photography requirements, vehicle identity, time and person responsible, and receipt confirmation. Number all original images consistently, preserve sending and receipt records, and list missing shots separately.
Starvia Automotive presents collaborative steps for retail commitments in this article. They do not establish that Bolivian authorities have accepted the vehicles in the batch. Local market access and subsequent operating conditions must be verified separately.
List the required visual elements first
Before shooting, convert each customer question into a corresponding image requirement. List the angles needed for the full exterior, wheels, interior details, and vehicle identification before taking the photos. The customer is asking for photos of the actual delivery vehicle. Do not stage the shots or substitute photos of another vehicle of the same model.
Each image should allow the vehicle identity, camera angle, and shooting time to be determined. If the vehicle identification view is missing or the angle is unclear, return the item for a new photo before sending it to the customer.
Take only the requested photos and confirm receipt
Follow the customer's requested scope rather than expanding the set without authorization. Number the original images consistently. When sending them, record the time and channel and ask the customer to confirm receipt and whether the images are usable.
If the customer says a photo is unclear or requests another angle, return to the record for that photo number, record the objection, and assign a new number to the additional photo. Do not discard and redo the entire set.
Who approves delivery photos
The order specification reviewer records the customer's photography requirements, the dealership sales manager checks the vehicle-identification image and shooting time and responsible person, and the delivery approver signs the photo delivery index.
| Matter still to check | Criterion for advancing | Circumstance requiring a hold | Role accountable |
|---|---|---|---|
| Customer photography requirements | The requirements reconstruct the state when the issue was first identified | Obtain the original if the requirements are missing pages or have been cropped | Order specification reviewer |
| Vehicle-identification image | The image has no object mismatch with the current file or physical vehicle | Add version differences in the vehicle-identification image to the action list | Dealership sales manager |
| Shooting time and responsible person | The record identifies who must answer which question | Do not advance a related decision until this item is closed | Order specification reviewer |
| Photo delivery index | The index shows which matters still cannot proceed | Leave a recheck time in the photo delivery index | Delivery approver |
The photographer should retain the original files, while the reviewer should interpret only what the images support. If conditions change, recheck the affected line. Retain the prior conclusion as history rather than overwriting it as though it never existed.
Keep customer communications separate from the photo index
Tell the customer only what was photographed, what is missing, and when any additional photos will be taken. The internal photo index should record each number, vehicle, shooting time, and responsible person. Once the customer confirms receipt, enter the receipt time in the index; only then is photo delivery complete.
Hand off the photo delivery result
After archiving the images, preserve the customer photography requirements, vehicle-identification images, and sending records under the same vehicle. If the customer requests original files or new photographs, retrieve the materials from the same index and do not overwrite historical images.
Closing check before the case changes hands
The final check applies only to photos of the same vehicle. Update the photo delivery index only when the customer photography requirements, vehicle-identification images, and shooting time and responsible person all identify the same vehicle. Use the same numbers for originals, vehicle identity, and sending records. Have the designated role add any missing material to this vehicle's file.
Enter the confirmed photo numbers, missing shots, and next role in the photo delivery index. This process is Starvia Automotive's internal order-management recommendation. Consumer dispute handling in Bolivia is subject to the official case result.
FAQ
Can photos of the same model in the showroom replace customer-requested delivery photos?
No. Delivery photos must show the customer's actual vehicle and make its identity, angle, and shooting time clear. A showroom vehicle of the same model or an old photo cannot establish the photographed object in a damage or configuration dispute and is not a basis for delivery.
If the customer requests only three exterior photos, should the interior also be photographed?
Follow the customer's requested scope and do not expand it without authorization. If obvious interior wear or an abnormal condition is already present before delivery, it may be photographed and explained separately in the record. Do not add areas the customer did not request to the external delivery photo set, as that would make the photos and requirements inconsistent.
After the photos are sent, must the dealership wait for customer confirmation?
Yes. Record the sending time and channel, then update the photo delivery index after the customer confirms receipt or requests another photo. Without an acknowledgment, the photos remain pending confirmation. Sending them alone does not complete delivery.
If a customer first confirms receipt and later says the photos never arrived, how can the dealership avoid a dispute?
Record the time, channel, and photo numbers and ask the customer to reply with confirmation when they are sent. If a dispute arises, check the sending record before deciding whether to resend them. Do not rewrite the original sending time based on a later verbal statement.
Concerning customer-requested delivery photos in a Bolivian order, submit the vehicle or order identifier, available materials, and open questions through the Starvia Automotive contact page or WhatsApp, then use the table in this guide to review the available vehicle sourcing and export documents item by item. References: Bolivia claims service page; Starvia Automotive procurement Q&A. This article provides order-record and communication methods for retail commitments in Bolivia. It does not constitute a local legal, tax, customs, or technical conclusion, nor does it guarantee market access, delivery time, warranty coverage, pricing, or business results. Information reviewed on: 2026-09-07.