Before customer pickup, every unresolved vehicle issue must be closed or individually explained. Start with a closure checklist, close each item against that list, and then ask the customer to confirm which items have been handled and which still need follow-up. This keeps the handover record clear.
This article organizes the work around the closure checklist, individual item closure, and customer confirmation for delivery personnel to complete before pickup day. Handle matters assigned to the customer under the terms of this order's contract.
Closure checklist before pickup
At the start of delivery preparation, gather all unresolved vehicle matters on one list. Put pending repairs, missing accessories, unfinished tests, and documents awaiting confirmation on separate lines, each with its source, responsible role, and expected completion time.
Confirm the vehicle identity and order number when creating the checklist, and create a separate list for each vehicle. Add newly discovered issues to the relevant vehicle's entries instead of merely mentioning them in a chat.
Close each item before pickup
As each item is completed, record the result, completion time, and person who performed the work on its corresponding line before moving to the next item. Prioritize items affecting vehicle use. Check physical items and documentation items separately so one category's status does not cause the other to be overlooked.
For items still open on pickup day, first determine whether they affect use and delivery safety, then decide whether to release the vehicle, reschedule, or agree on another arrangement. Do not mark unresolved items as closed simply to deliver on time.
Item closure sign-off before customer pickup
| Point to verify | Standard for proceeding to the subsequent stage | Circumstances requiring a pause | Role accountable |
|---|---|---|---|
| Closure checklist | Each line has a source, responsible role, and expected completion time | Add missing vehicle identity or order number information first | Arrival inspection lead |
| Individual item closure record | Handling result, completion time, and person performing the work are complete | Do not mark unfinished items as closed | PDI work order administrator |
| Customer confirmation record | The customer knows which items are resolved and which need follow-up | Do not record matters as finalized without customer confirmation | Delivery approver |
| Pickup release sign-off | Sign-off covers closed items and explained follow-up items | Do not release before explaining unresolved items affecting use | Delivery approver |
Keep the checklist, closure records, and customer confirmations in chronological order under the same vehicle file. The status explanation given to the customer at pickup should match the latest checklist update. Resolve discrepancies before handing over the vehicle.
Separate checklist, closure, and customer updates
Delivery personnel maintain the checklist and process closures. Technical personnel handle repairs and testing. Customer-facing personnel relay only confirmed statuses. Retain names and times for all three stages so customer inquiries receive accurate answers.
Add new customer requests before pickup to the checklist first and confirm a feasible schedule. Do not make verbal commitments without recording them.
How Closure Results Are Delivered with the Vehicle and Filed
At pickup, explain closed items and follow-up items separately, and record the customer's confirmation. Open a separate record under the aftersales process for new issues arising after delivery. Do not rewrite the pickup checklist.
After filing this vehicle's delivery records, create a new checklist for the next vehicle. Reuse the checklist structure and closure steps, without reusing this vehicle's conclusions.
FAQ
For Bolivian orders, which matters belong on the closure checklist before customer pickup?
Include everything affecting pickup: pending repairs, missing accessories, unfinished tests, and documents awaiting confirmation. Give each line a source, responsible role, and expected completion time so progress can be explained item by item when the customer asks.
For Bolivian projects, what if items remain open on pickup day?
First assess whether they affect use and delivery safety. Resolve items affecting use or reschedule pickup. For items that do not affect use, explain them to the customer, agree on a follow-up time, and record the customer's confirmation. Do not simply mark them closed and release the vehicle.
For Bolivian projects, how can staff confirm that an item is truly closed?
Check whether the corresponding line contains the handling result, completion time, and person who performed the work. A chat message saying "it's handled" does not close an item if the result has not been entered. Close it after the reviewing personnel confirm the result.
For Bolivian projects, what if a customer says an issue remains unresolved after pickup?
First review the item's status at pickup and the customer confirmation record in the pickup checklist. If it is a new issue involving an item that was closed, open a separate record under the aftersales process. If it is a follow-up item already explained to the customer, continue following up on the agreed schedule and update the record.
For a separate review of open-item closure before customer pickup in a Bolivian order, submit the vehicle or order identifier, existing materials, and questions requiring confirmation through the Starvia contact page or WhatsApp. Then use this article's table to review the available vehicle sourcing and export documentation item by item. References: Bolivia IBMETRO vehicle inspection page; Starvia purchasing FAQ. This article provides order documentation and communication methods for arrival inspections in Bolivia. It does not constitute local legal, tax, customs clearance, or technical conclusions, and does not guarantee market entry, delivery timelines, warranty coverage, sale prices, or business results. Information checked on: 2026-09-07.