Whether a home charging inquiry can proceed depends on matching the questionnaire to a specific vehicle and user. The importer's new energy vehicle delivery and after-sales leads should first collect vehicle identity, parking location, and customer-provided materials in the same questionnaire record, then determine which items the dealership should follow up on and which require professionals.
Local staff handling new energy vehicle delivery do not need to guess the cause. They only need to accurately record observable conditions and documentation gaps. Technical, financial, and compliance judgments belong to the appropriate roles, which should provide opinions with a defined scope.
Starvia has compiled coordination steps for new energy vehicle delivery in this article. These steps do not establish that local authorities have accepted this batch of vehicles. Local market access and subsequent conditions of use must be verified separately.
Sort the questionnaire by vehicle and user first
When receiving a home charging conditions questionnaire, first confirm the vehicle identity or order number, the customer who will use the vehicle, parking location, and intended charging method. Then check the customer-provided materials item by item. Label the sources of customer statements, photos, and documents separately. Do not state electrical conditions as confirmed if the materials cannot establish them.
If the questionnaire is incomplete or photos are unclear, return them for supplementation rather than guessing. Reconfirm the questionnaire's contents after a vehicle replacement, parking location change, or vehicle version adjustment. Do not carry over the old questionnaire automatically.
Who decides on site electrical conditions
Whether home charging can be implemented depends on the site's electrical conditions. The dealership should only record customer-provided information about the electrical environment and forward it for verification. Local personnel with the appropriate competence should assess electrical distribution capacity, grounding, and installation. The dealership must not issue conclusions in place of electrical professionals.
If materials conflict, keep both versions and identify each source. When conditions cannot be confirmed, do not proceed with charger installation or delivery commitments. List the items needing confirmation in a separate communication record and name the responsible person.
Keeping home charging records in one table
| Aspect Still to Be Checked | Standard That Must Be Met to Advance | Circumstance That Requires a Hold | Role Accountable |
|---|---|---|---|
| Questionnaire and response record | The record can be matched to this vehicle and user | Return for additional evidence and place related items on hold if the questionnaire's subject is unclear | New energy vehicle delivery lead |
| Site and electrical materials | Materials identify their sources and can be traced back for verification | Retain conflicting versions side by side if sources are unclear or materials contradict one another | After-sales technical liaison |
| Vehicle charging interface documentation | Documentation is corroborated by the actual vehicle or accompanying documents | Keep verification pending if the documentation's applicability is unclear | New energy vehicle delivery lead |
| Questionnaire review decision | The decision specifies resumption conditions and the role to be notified | Do not update the review decision until conditions are met | Vehicle delivery approver |
Delivery staff record the customer's stated usage scenario, the after-sales technical liaison explains the limits of the vehicle documentation, and local personnel with the appropriate competence assess site and electrical conditions. No role should issue conclusions in place of another professional role. A status change from pending verification to passed should be traceable to the document, reviewer, and date.
Check current pages before explaining rules
For published local requirements, consult the current content on the SIC consumer protection topic page for this market. This article does not extend the page's content into a conclusion about this order. The responsible local party must confirm actual applicability.
Questions sent to the local agent should be answerable individually. The team should retain the responding party, date, and applicable subject, and return unanswered portions to the order's task list.
If equipment conditions, vehicle status, or the boundaries of customer responsibility are unclear, the new energy vehicle delivery lead should first identify the affected scope. The vehicle delivery approver then decides whether to provide additional explanations or delay delivery. The responsible party confirms local requirements separately.
How to Hand Over Questionnaire Conclusions to the Next Role
When entering the review conclusion in the questionnaire review decision, also list site-related items that remain unconfirmed and the person taking them over. The next batch of quote inquiries may reuse questionnaire field definitions and verification methods, but not conclusions for an individual vehicle.
Keep case-specific notes in the original order. Do not copy content containing customer personal information across orders. Before closure, the vehicle delivery approver should review the task list. Unconfirmed electrical conditions must remain pending verification; "questionnaire passed" must not be used to summarize all vehicle delivery conditions. This process is Starvia's internal order management recommendation and does not replace local professional judgment.
FAQ
For a Colombia project, how should an outside electrical engineer's opinion be filed?
File it by source and date, specifying the vehicle and parking location it concerns. The opinion covers only its assessed scope; anything beyond that remains pending verification. Before citing it, the dealership should check whether it addresses this vehicle's site. Do not treat general guidance as authorization to install a charger.
For a Colombia project, what is most often omitted from customer questionnaires?
The two fields most often omitted are vehicle identity and parking location, along with the time the photos were taken. The questionnaire must match a specific vehicle before proceeding. Screenshots can help locate an issue but cannot replace traceable originals.
For a Colombia project, can other items proceed after some materials pass review?
Progress may be made field by field. First identify items that remain inconsistent or missing, then have authorized roles handle their respective scopes. Items that have not passed remain pending verification. Overall release must wait until the questionnaire review decision is updated.
Which stages should be revisited during a Colombia project review?
Revisit where documentation gaps were first identified in the questionnaire and how they were filled. Confirm that the new materials actually cover the vehicles and sites previously placed on hold, and check that every conclusion is traceable to its source, reviewer, and date.
To double-check home charging condition inquiries for a Colombian order, submit the vehicle or order identifier, existing materials, and questions requiring confirmation through the Starvia contact page or WhatsApp. Then use the table in this article to check the available vehicle sourcing and export documents item by item. References: Colombia SIC consumer protection topic page; Starvia purchasing FAQ. This article provides order recordkeeping and communication methods for new energy vehicle delivery in Colombia. It does not constitute local legal, tax, customs clearance, or technical conclusions, nor does it guarantee market access, delivery timelines, warranty coverage, selling prices, or business results. Materials checked on: 2026-09-07.