Severity levels in delivery inspection should correspond to handling authority. When a safety concern is found, pause delivery of the vehicle; document conflicts go to the documentation lead, and cosmetic issues are recorded with their scope, the agreed handling and what the customer has already been told.
Record the Finding First, Then the Severity Level
When inspecting the Chery Tiggo 9, record the location, the symptom, the inspection method and photos. Writing only that it is minor does not allow a technician to recheck. A vehicle that starts, or a gauge that temporarily shows no warning, cannot replace the inspection conclusions for the brakes, tires or identity documents.
Inspection descriptions can be built from the observation position, the conditions under which the symptom appeared and materials that allow rechecking. The recorder first writes what was seen or heard, then fills in whether action has been taken; for conditions that cannot be reproduced, keep the original description of the customer or the previous handler. Photos may note the viewing direction and location, but do not use retouching to remove traces that need to be judged.
It is advisable to show inspected and uninspected items separately. If inspection cannot continue because of the site, personnel capability or insufficient materials, state the limitation and arrange a suitable person to take over. Blank items on the inspection sheet are not treated as passed, and later supplementary checks should keep the actual inspection time, so that the whole record does not appear to have been completed at once.
The Severity Level Determines Who Can Restore Delivery
| Anomaly type | Immediate action | Basis required to restore |
|---|---|---|
| Safety-related concern | Isolate and hand to a qualified technician | Recheck after testing and any necessary repair |
| Identity-document conflict | Pause use of that vehicle's documents | Issuer's correction and comparison with the physical vehicle |
| Ordinary cosmetic defect | Photograph and propose a handling plan | Work records and an accurate explanation to the customer |
The on-site inspector can propose a pause, the technical lead decides which areas need further examination, and the delivery lead manages changes to appointments. When roles are handed over, state where the vehicle is, who holds the keys and which operations cannot be scheduled for now. When the anomaly touches document identity, let the documentation lead receive the difference in the originals; do not ask a technician to make corrections on behalf of the issuer.
A request to restore delivery can correspond directly to the original issue list: ask the reviewer to explain item by item what has been ruled out, handled or still needs confirmation. Records of the customer accepting a cosmetic treatment are kept separately and are not mixed with the safety assessment. Areas that still raise questions remain scheduled for inspection by the responsible person.
A Customer Signature Does Not Replace Professional Judgment
SIC's product-fault portal is used to understand consumer redress routes; workshop safety management can refer to HSE materials, which do not constitute Colombian inspection rules. A customer willing to wait for repair, or accepting a disclosed cosmetic trace, cannot eliminate an unexamined safety problem.
Drill Before a Repaired Vehicle Returns to the Delivery Area
Example only; the contract and the physical vehicle prevail. A VIN was scheduled for delivery when the inspector found an anomaly and the vehicle moved into repair. The delivery advisor can first withdraw the original appointment confirmation and hand the customer's known situation to the colleague taking over; the repair lead receives the original symptoms and photos and states the scope it plans to check. Unapproved additional work is proposed first and is not added to the work order afterwards.
When the vehicle returns, the reviewer checks the same areas against the original description and verifies whether the work records explain what was handled. If the original symptom still cannot be judged, keep the pending-investigation status. Explanations to the customer should use the signed technical conclusion; when delivery staff meet terms they do not understand, they first ask the technician to explain and then confirm the new arrangement with the customer.
FAQ
Can the vehicle be delivered first and the inspection sheet completed later?
A retrospective sheet cannot cover up checks that were not completed at delivery.
Can the same anomaly have different severity levels?
This depends on the specific impact and the test results; the reason for the judgment must be stated.
Is a recheck still needed after a repair?
Yes, review the original anomaly and the areas affected by the work.
Who explains the delay to the customer?
The delivery advisor explains confirmed facts and arrangements; technical conclusions come from the responsible technician.
When you need to sort out delivery anomalies, you can provide desensitized inspection records and the vehicle version being prepared for delivery; you can reach us through the Starvia contact page or WhatsApp.
Public references: Colombia SIC product faults and consumer rights; HSE motor vehicle repair safety information. Information checked on: 2026-09-03.