Returning a replaced part is a controlled claim action. After a part is removed, first link it to the VIN and the repair work order, and wait for the warranty provider to confirm whether the physical part is needed and how it should be returned; shipping it on your own without being asked may add cost without moving the review forward.
The Claim Package Should Reconstruct the Fault and Its Handling
The claim lists the customer's symptom, the diagnosis result, the reason for removal, pre-repair photos and the approval record. When a Chery Tiggo 9 is involved, first confirm the specific version and the warranty-responsible party; the model page does not constitute an overseas warranty commitment.
Before removing the part, it is advisable to clarify who keeps the fault evidence, who completes the claim and who receives the physical part. The technician records the removal reason according to the actual diagnosis, the warranty contact verifies the materials requested by the other side, and the parts administrator prepares a storage location linked to the work order. For items that have not yet been approved for removal, first confirm whether the work may continue.
When receiving the returned part, check the part identification, the source vehicle and the accompanying notes; if the identity label does not match the work order, isolate it first. Have the person who removed the part go back to the original work records rather than letting the warehouse guess its ownership by appearance. Payments the customer made in advance are recorded separately with their purpose and the responsibility agreed; do not fold them into the amount already covered by the claim result.
Confirm Separately before and after Shipping
| What to check | Who is responsible | Materials that must be kept |
|---|---|---|
| Claim submission | Warranty reviewer | Claim number and the required evidence list |
| Packing and shipping | Parts administrator | Part label, packing record and waybill |
| Receipt and settlement | Warranty contact | Receiving receipt, review decision and cost responsibility |
Before packing, ask the person responsible for transport to confirm the receiving address, the contact person and the applicable packaging requirements, and then have staff with the appropriate capability handle the physical part. If the materials are incomplete or the recipient's scope is unclear, hold the shipment and state the items awaiting confirmation. The description given to the carrier must be verified by the responsible person; do not omit part-condition details that need to be stated just to make shipping easier.
After shipping, the contact can track the physical receipt and the claim review separately. When the other side asks for supplementary items, clarify whether photos, diagnosis notes or a problem with the received part itself are missing, then notify the relevant role to follow up. A signed waybill is registered only as delivery information and is not converted into a passed claim review in advance.
Special parts need their transport conditions confirmed first
Parts containing liquids, airbags or batteries cannot be packed like ordinary waste parts. HSE repair-safety information can serve as background for risk identification; the specific storage, transport and Peruvian entry and exit procedures should be confirmed with a qualified service provider. Emergency repairs can be approved separately, but a claim must not be written as approved before the outcome.
A Drill for Removed Parts Awaiting a Disposal Answer
Example, subject to the contract and the actual vehicle. An approved repair has been completed for one VIN, and the replaced part is still waiting for the warranty provider to decide whether it should be returned. The parts administrator can keep the identity label and custody records, the contact follows up with the responsible party on the receiving or disposal requirements, and finance keeps the cost in a pending state. Do not dispose of the part or close the claim on your own just because the new part is already fitted.
Once the final instruction arrives, check that it explicitly covers the current part and claim. The responsible person records what was actually done and keeps the receipt or disposal basis; finance updates the cost result according to the confirmed materials. If the instruction conflicts with earlier requirements, ask for clarification first and keep the physical part traceable.
FAQ
If the warranty provider does not want the part back, can it still be discarded?
Keep the written disposal instruction and the necessary evidence first, then handle it according to the applicable requirements.
Does the customer paying in advance affect the claim?
Record the payment and the responsibility conditions; whether the claim stands is reviewed separately by the responsible party.
What if the label falls off the replaced part?
Isolate it and check the original work order; do not mix it with other returns before its identity is clear.
Is freight always borne by the supplier?
It must be confirmed before the return; do not replace the agreement with past experience.
When preparing a replaced-part claim, you can start by describing the faulty item, the warranty provider's requirements and the part's custody status, and contact us through the Starvia contact page or WhatsApp.
Public references: HSE vehicle repair safety information. Information checked on: 2026-09-03.