When reviewing torque tools, recording the "time identified, vehicles affected, impact, owner, and closure evidence" is more useful than writing "poor communication." Closure evidence should come from tool lists, training records, repair documentation, and escalation contacts, and show whether the issue has actually been resolved. If the same gap recurs, adjust payment, sampling, or supplier scope to control the lack of diagnostics, documentation, or safe-work capability after dealers sell vehicles.

For related procurement guidance, see What inspection records should buyers keep for each exported Chinese car?.