A reliable China car exporter should offer remote diagnostic support that helps dealers and importers troubleshoot vehicle issues without needing the car to return to China. Key support includes:
- OBD-based remote scanning: The exporter should be able to remotely access vehicle diagnostic data via onboard diagnostics (OBD) ports, with buyer consent, to read error codes and system status.
- Technical documentation sharing: Providing wiring diagrams, ECU pinouts, and service manuals in English or local languages so local technicians can perform diagnostics.
- Brand technical hotline: Coordinating with the original brand's engineering team (where permitted) to resolve complex issues like battery management system errors or software glitches.
- Remote software update guidance: Instructions for dealers to perform over-the-air (OTA) updates or wired updates for EVs and PHEVs, ensuring vehicles run latest firmware.
Starvia Automotive supports dealers by connecting them with brand technical teams and providing documentation. For specific diagnostic needs, contact our after-sales support team at Contact Us.