Dealers should request a comprehensive set of service documents from their China car export partner to ensure they can properly maintain and repair vehicles. Essential documents include:
- Service and repair manuals: Full manuals with step-by-step procedures for routine maintenance (oil changes, brake service) and major repairs (engine, transmission, battery pack). These should be in English or a local language.
- Wiring diagrams and electrical schematics: Detailed diagrams for all vehicle electrical systems, including body, powertrain, and infotainment. Critical for diagnosing complex issues.
- Diagnostic software and tool access: Provide access to brand-specific diagnostic tools or software (e.g., for scanning ECUs, resetting service intervals). Some exporters offer cloud-based diagnostic portals.
- Parts catalog with part numbers: A searchable parts catalog (paper or digital) with OEM part numbers, cross-references, and exploded views to facilitate ordering.
- Service bulletins and recalls: Copies of technical service bulletins (TSBs) and recall notices relevant to the imported models.
- Warranty claim forms and procedures: Standardized forms and instructions for submitting warranty claims to the exporter or manufacturer.
Starvia Automotive works with 36+ brands and can provide or help source these documents. For model-specific documentation, please contact our After-sales Support.