If the photos provided do not match the final vehicle specifications, the buyer should take the following steps:

  1. Document the discrepancy: Save all communications, photos, and specification sheets. Clearly note what differs (e.g., interior color, wheel style, missing features).
  2. Contact the supplier immediately: Send a formal notice with evidence, citing the contract clause that guarantees specification accuracy. Request a correction, price reduction, or cancellation.
  3. Demand a pre-shipment inspection: If not already done, request a third-party inspection (SGS/BV) to officially document the mismatch. This provides an independent report for dispute resolution.
  4. Invoke the contract’s remedy clause: Most export contracts include remedies such as swapping with the correct unit, a partial refund, or a discount. Starvia’s agreements specify that if the actual vehicle deviates from the confirmed specifications, the buyer may choose among these options before shipment.
  5. Withhold payment until resolved: If you have not yet paid the balance, you can withhold it as leverage. However, ensure the contract allows this without penalty.

Prevention is best: always inspect before full payment. For more on the export process, see the Export Process page.