Practical guides. Export playbooks. Market reports.
Field notes from 4 years of shipping Chinese vehicles to 50+ markets — practical guides for dealers, fleet operators, and importers.
Outsourced Repair Handovers for Argentina Orders: How to Set Hold and Release Conditions
The greatest risk in outsourced repair handovers is a gap at both ends: the vehicle's condition is not clearly recorded when sent out, and discrepancies are not checked when it returns. After-sales teams in…
How Uruguay Dealers Can Document Reviewable Purchasing Conclusions When Escalating Customer Complaints
When handling a customer complaint, first preserve the customer's exact words, then apply the escalation criteria to determine whether to escalate and which path to follow, and finally respond within the…
How to Write Handover Records for Service Campaign Notifications in Paraguay Vehicle Operations
From receipt of a service campaign notification through completion, the records must answer three questions: which vehicles the notice covers, which vehicles match based on vehicle identification information,…
Discrepancies in Charging Cable Version Checks in Bolivia: Which Materials Should Dealers Check First?
Discrepancies in charging cable version checks often arise when label specifications, the accompanying vehicle documents, and the physical item do not agree. To prevent different roles from relying on…
A Guide to Checking Home Charging Conditions in Colombia
Whether a home charging inquiry can proceed depends on matching the questionnaire to a specific vehicle and user. The importer's new energy vehicle delivery and after-sales leads should first collect vehicle…
Public Charging Demonstration Boundaries for Peru Orders: How to Set Hold and Release Conditions
Approval for a public charging demonstration depends on matching the station, charging interface, vehicle, and person in charge on site to the same appointment record. The importer's new energy vehicle…
Chile Vehicle Range Display Explanation Guide
The vehicle's range display is an estimate calculated from its own operating conditions. The number a customer sees can change with the vehicle's status and the page displayed. If explanations remain only in…
Argentina Charging Issue Record Guide
If a charging issue record says only "it won't charge," it is difficult to determine whether the problem involves the vehicle, the equipment, or operating conditions. The person handling the case should first…
Uruguay Traction Battery Document Handoff Guide
When handing off traction battery documents, speed should not take precedence over identifying what the documents apply to. First match materials to the VIN, contract version, or business subject. Then proceed…