Real answers from 4 years of China auto export.
700 questions covering shipping, payment, inspection, documents, after-sales, and more. Use the search or category filter below to find what you need.
Showing 1–20 of 20 questions in Parts & After-sales
- Parts & After-sales
What types of spare parts should travel with the first China car order?
A practical guide to the tiered first-order parts list: how to verify the service parts and frequently replaced wear parts, the common panels used in collision repair, and the diagnostic and critical electrical components, and how to tie China car first-order parts to the specific vehicles in the batch.
- Parts & After-sales
How should dealers separate service parts, wear parts and collision parts in stock?
The three things to line up for the three-tier stocking method: the routine service intervals, the wear demand under local road conditions, and the collision repair and low-frequency large items, so car parts classification is confirmed in writing before the next step.
- Parts & After-sales
Why get a parts catalog with part numbers before importing Chinese cars?
How to check the part-number catalog: verify the VIN-to-model version mapping first, then re-check the original part numbers and supersession relationships and the exploded diagrams and order units, so a China car parts catalog never rests on verbal assurances alone.
- Parts & After-sales
How can dealers confirm that diagnostic software will work overseas?
How to put overseas diagnostic software verification into practice, covering the account, region and license term, the compatible models and hardware interface, and the updates, technical support and data permissions, with the outcome filed separately for car diagnostic software overseas.
- Parts & After-sales
What special service tools should you buy at the same time as a newly imported model?
Planning special service tools for a new model, broken down by who owns and proves each item: the tools needed for service and disassembly/reassembly, the safety tools for high-voltage or electronic systems, and the calibration, diagnostic and training requirements, so car special service tools leave a traceable record.
- Parts & After-sales
How should the overseas warranty responsibility be written into a Chinese car export order?
A documented approach to writing the overseas warranty responsibility, covering the warranty provider and applicable markets, the covered components and exclusions, and the claim, parts and labor hour process, plus exception handling, for use before paying or shipping a China car overseas warranty.
- Parts & After-sales
What evidence should you keep when submitting a vehicle warranty claim?
A decision checklist for the warranty claim evidence pack, verifying the VIN, mileage and time of failure, the diagnostic codes and test records, and the photos, videos and repair work orders, so the sourcing team can judge whether car warranty claim documents can move forward.
- Parts & After-sales
How should dealers set safety stock for critical car parts?
Answers the documentation most often missed when setting critical parts safety stock, item by item: the models on sale and vehicles in operation, the failure frequency and repair impact, and the supply lead time and substitute part availability, and sets the review boundary for car parts safety stock.
- Parts & After-sales
Who is responsible for OTA updates to the infotainment and control systems?
The three bases for dividing OTA responsibility abroad are the account, servers and region restrictions, the update release and compatibility verification, and the failure rollback and customer notification. This item explains how car OTA overseas forms a single versioned record.
- Parts & After-sales
Why must the owner's manual be written in a language your customers can read?
One primary record handles the owner's manual localization, keeping the driving and safety warnings, the charging, service and fault instructions, and the version consistency between sales, delivery and after-sales in sync, so car manual localization stays consistent at handover.
- Parts & After-sales
Which charging accessories should EV dealers stock?
Which evidence does an EV charging accessory stock require? This entry covers portable charging cables and devices, connectors, locking and communication components, and local installation and replacement options, and explains what to re-check when the situation changes.
- Parts & After-sales
What boundaries should overseas repair shops confirm before working on traction battery faults?
When managing traction battery repair boundaries, keep separate evidence for the configuration, the vehicles and the documents; the review scope covers high-voltage safety and personnel qualifications, manufacturer diagnostics and warranty authorization, and transport, isolation and replacement procedures.
- Parts & After-sales
Why verify the color code and version when ordering body panels?
Compare color code verification against a single consistent standard, covering VIN and production batch, color code and surface finish, and cutouts for cameras, radars and other sensors, so the conclusion can be written straight into the order annex.
- Parts & After-sales
How should dealers train technicians before launching a new Chinese model?
Break new-model technician training into verifiable tasks, delivering basic service and diagnostic procedures, high-voltage, ADAS and safety operations, and hands-on practice and access to documentation separately, so you can check whether the training has been completed.
- Parts & After-sales
Should service plans be adjusted for harsh road conditions?
Conditions for adjusting service under harsh road conditions include dust, temperature and road conditions, filters, brakes and suspension checks, and manufacturer requirements and local usage records. This entry explains how to decide whether to pause or proceed with the adjustment.
- Parts & After-sales
How can parts supply be secured after a supplier discontinues a model?
Checking parts support for discontinued models can't rely on appearance or the marketing name; build the evidence chain around the supply period stated in the contract, the critical parts list and inventory plan, and replacement parts, tooling and technical documentation.
- Parts & After-sales
Why must part numbers be matched to the VIN when ordering parts?
Verify part-to-VIN matching against the accurate version, checking model year, configuration and production batch, left/right side and connector differences, and part number supersessions and version records, so VIN matching never relies on inapplicable generic information.
- Parts & After-sales
How should a packing list be prepared when vehicles and parts ship together?
Verify who issues the combined vehicle-and-parts packing list and what it covers, focusing on per-vehicle VIN and parts case numbers, quantities, weights and packaging methods, and customs declaration descriptions and consignee of record, then decide whether the auto parts packing list passes.
- Parts & After-sales
What should you do when the wrong or damaged auto parts arrive?
Use a single primary record for claims on wrong or damaged parts, managing unpacking and visual evidence on arrival, part numbers, quantities and packaging labels, and replacement, return and cost responsibility, so the situation stays traceable across multiple parties.
- Parts & After-sales
How can dealers set after-sales KPIs for their Chinese car supplier?
How to confirm supplier after-sales KPIs before signing or delivery: this entry lists inquiry and fault response times, parts delivery and technical responses, and warranty closure and repeat-fault reviews, plus the written acceptance method for the KPIs.
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